Refund and Return Policy for VIBENOVAS
Effective Date: March 12, 2025

At VIBENOVAS, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, we offer a clear and transparent refund and return policy to ensure your satisfaction.

1. Returns

We accept returns on products purchased from our website under the following conditions:

  • Eligibility: Returns are accepted within 30 days from the date of purchase.
  • Condition: Items must be unused, unworn, and in their original packaging. Any tags, labels, or protective seals must remain intact.
  • Exclusions: Customized or personalized items are non-returnable unless they are defective or damaged upon arrival.

2. Refunds

Once we receive and inspect your returned item, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds may take up to 10-15 business days to process after we receive the returned item.
  • Shipping Costs: Shipping fees are non-refundable. If you are returning an item due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@vibenovas.xyz or call us at 201-830-6165. We will arrange for a return or replacement at no additional cost to you.

  • Timeframe for Reporting Issues: Damaged or defective items must be reported within 7 days of receiving your order.
  • Proof of Damage: We may request photos of the damage or defect to assist with processing your claim.

5. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: Email us at info@vibenovas.xyz or call 201-830-6165 to initiate the return process. Please provide your order number, the reason for return, and photos (if applicable).
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return your product.
  3. Shipping: Return the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item is defective or damaged.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products.
  • Gift cards.
  • Sale or clearance items.

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we will not be able to cancel it. In such cases, you can initiate a return after receiving the item.

8. Customer Service

If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact our customer service team:

VIBENOVAS
2818 Lakewood Drive, Jersey City, New Jersey, United States
Phone: 201-830-6165
Email: info@vibenovas.xyz
Website: https://vibenovas.xyz/

Thank you for choosing VIBENOVAS! We are committed to making your shopping experience as smooth and enjoyable as possible.